Podcast appearance
Podcast interview with Liz
Listen to Liz's recent podcast conversation.
Listen to the episodeHuman-centred change that works in practice.
I find where policy and practice part ways, and turn it into clear actions that make change stick, because I believe most workplace failures blamed on people are really design flaws in the system around them.
Liz Pealey brings more than 15 years of experience in service design, research, transformation, facilitation and leadership across Lloyds Banking Group, HMRC, HSBC and Sky Betting & Gaming.
Your Friction Score
What's quietly slowing down your change?
Four questions on decisions, collaboration, governance and team energy. See where friction is building and where to focus.
When change creates more problems than it solves
Change can look straightforward on a project plan and still create friction across an organisation. A new system affects processes. A new process affects teams. A change in responsibilities affects customers and colleagues. Pealey helps leaders see those connections before small problems become embedded ways of working.
What Pealey does
Organisational change support
For organisations dealing with growth, acquisition, integration, new technology, operating-model change or transformation that is creating friction.
See how this worksChange clarity and working sessions
Focused sessions that help leaders and teams understand a problem, align around what needs to change and agree practical next steps.
See how this worksDiagnostic session
A 90-minute session that surfaces the subtle, unintentional ways your own teams and leaders get in the way of the change you're trying to deliver.
See the diagnostic sessionManager capability for parental-leave return
Practical support for employers that want managers and returning parents to navigate the first 90 days with more clarity, confidence and consistency.
Explore Return Ready"It all came together when we mapped our own experiences onto Covey's circles of concern, influence and control. That exercise was the bit that stuck. It stopped us dwelling on what we can't change and forced us to get specific about what's actually ours to act on, the two or three things we can do differently starting Monday, rather than just naming the friction and moving on feeling vaguely better. Liz has built a low-friction, 90-minute session away from the desk that gives you real, usable takeaways rather than theory."
Case study: HMRC
Aligning six siloed product teams and shifting leadership mindsets to deliver a unified customer experience.
6 product teams united under one blueprint
1 digital front door replacing 6 separate portals
Entrenched blockers shifted into active executive sponsors
A specialist in parental leave return
Return Ready helps employers make the first 90 days after parental leave a retention strategy rather than a quiet route out. It combines practical support for returning parents with manager training, so the organisation is better prepared on both sides of the transition.
Explore Return ReadyAbout Liz
Liz is a founder and business-change consultant with more than 15 years’ experience in service design, user research, transformation, facilitation and leadership. Liz has led teams, mapped complex services and helped organisations understand how people, processes, technology and customer or colleague experience fit together.
Explore Return ReadyConversations with Liz
Podcasts & Speaking
Appearance details coming soon.
Speaking engagement
Event name to be added
Talk title, date and event details to follow.
Details to follow
Have a change that is difficult to make sense of?
Bring Liz the situation you are dealing with. The first conversation is about understanding the problem, the people affected and the kind of support that would be useful.
Talk through a change challenge