About

Liz Pealey, founder and business-change consultant

Liz has more than 15 years’ experience in service design, user research, transformation, facilitation and leadership. She has led teams, mapped complex services and helped organisations understand how people, processes, technology and customer or colleague experience fit together.

How Liz works

Liz starts with the problem as people experience it, not with a method. That usually means talking to the people doing the work, following the process as it actually runs, and being specific about where responsibilities, systems and expectations do not line up.

The aim is a shared, honest view of the situation and a practical set of next actions that a leadership team can act on without creating new problems elsewhere.

Experience that supports this work

Service design and user research in complex, regulated environments
Transformation and operating-model change
Facilitation with leadership teams and cross-functional groups
Leading and building teams

This experience was built in roles across Lloyds Banking Group, HMRC, HSBC and Sky Betting & Gaming. These organisations describe Liz’s previous experience rather than current Pealey Consulting clients.

Two connected routes

Organisational change support

The main body of the work: helping growing and changing organisations see how people, processes, technology and experience connect, so change lands in practice.

Explore organisational change support